Information for suppliers

Our commitment to quality

At Amaze, we continually work to improve our ability to deliver high-quality creative services and personalized support to our clients. To do that, we operate an integrated management system based on recognized standards, such as ISO 9001:2015.

The quality of service our suppliers provide is essential to meeting this commitment. That is why we have established evaluation criteria and quality requirements for all of our approved suppliers.

Evaluation criteria

We evaluate each supplier against these criteria:

• Service quality: degree of compliance with the agreed requirements, including the absence of incidents and the Amaze team’s level of satisfaction.
• Delivery times and SLA compliance (service level agreements): ability to deliver services or products within the established deadlines and to maintain reasonable response times.
• Responsiveness: average response time to incidents or requests, particularly for technical or mission-critical services.

Periodic reviews

Amaze may conduct periodic performance reviews of its suppliers. If the results do not meet the established quality criteria, a supplier may be removed from our official roster.

More information

For more information about our requirements and evaluation process, contact our team through the contact page.