Around the clock
Nights, weekends and holidays
Nights, peaks and holidays, in each customer’s language, with your team’s voice or your brand’s.
Customer service
Your brand, answering at any hour
An agent with a face and a voice that knows who’s calling, and why, before it answers; it says only what you approve and hands off to a person when it should. By phone, web or WhatsApp, at any hour.
Built on what you know, inside your systems
Approved answers only
If it doesn’t know, it hands off
It learns from your manuals, your policies and your approved answers. Anything outside its scope goes to a person, live.
In your CRM
Every conversation, logged
Each call lands in your CRM or case management system with your own fields, and your team gets a summary.
- Phone
- Web
- App
From how you answer today to an agent of your own
We look at how you answer today: what people ask, when they call and who each call goes to.
We design the conversation and the knowledge base, and your legal team signs off.
We build it on your systems (voice or avatar, CRM, telephony and WhatsApp) and test it with your team.
It goes live and we keep taking care of it: calls answered, qualified and transferred, plus new channels or locations.
Plan on 6 to 8 weeks from project approval. Vendor onboarding is separate.
Already answering for a Texas law firm
Live
A Texas law firm answers this way day and night, in English and Spanish. The agent qualifies each new case, logs it in their CRM and live-transfers existing clients to their attorney.
We aren’t sharing numbers from this project yet.
What Legal and IT ask
Amaze doesn’t retain personal data: conversations pass through to your CRM and case management system, under your contracts.
Zero data retention in telephony.
ISO 27001:2022 and ISO 9001:2015 certified, a SOC 2 Type II report, and GDPR-compliant. All in our Trust Center.
AI disclosure, call recording and voice consent are reviewed with your legal team before launch.
What buyers usually ask
What if a customer wants a person?
They get one. The agent live-transfers by your rules: existing clients to their account manager, new cases to whoever should take them.
We already have a contact center
The agent covers what your team can’t reach: nights, peaks and the questions that keep coming back. Your agents keep the high-value work.
Could it say something off-policy?
It answers from the knowledge you approve, under rules we agree with your team. Outside that, it hands off to a person.
Our CRM is very custom
We map your fields. The Texas firm runs it with their CRM and their case management system.
Who owns the system?
You do. Each new location joins the same system, without starting over.
Can we see it before we decide?
We’ll show you recorded demos of how it answers. The project starts with one channel and grows from there.
How long does it take?
6 to 8 weeks from project approval. Vendor onboarding, security review and supplier setup are separate, so it’s worth starting them early.
How many calls go unanswered?
Tell us how you handle calls today and we’ll show you recorded demos of the agent answering.